Refund policy
Refund & Return Policy
At Kuchni, we want you to feel confident when you shop with us. If you have any questions before placing an order, we're always happy to help.
Food Products
Due to the nature of our food products, we are unable to accept returns or exchanges on food items.
If your order arrives damaged, incorrect, or you experience a quality concern, please contact us within 7 days of delivery. Include your order number and, if possible, photos of the item and packaging so we can review the issue and work with you to make it right.
Aprons & Other Non-Food Products
Unused, unworn, and unwashed aprons and other non-food items may be returned within 30 days of delivery.
To be eligible for a return:
- Item must be unused and in its original condition.
- Item must be free from stains, odors, damage, or signs of wear.
- Original packaging is appreciated but not required.
Customers are responsible for return shipping costs unless:
- We shipped the wrong item.
- The item arrived damaged or defective.
Refunds will be issued to the original payment method after the returned item has been received, inspected, and approved.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can resolve the issue promptly.
How to Contact Us
For questions about returns or your order, please contact us at:
Email: kuchniadmin@kuchni.us
Website: https://kuchni.us
We are committed to providing quality products and excellent customer service. Thank you for supporting our small business!